TRUST AUDIT
Find where trust breaks.
We go through your most important flow the way a careful user would, and find every place it loses their trust.
For teams not sure where to start
Moving funds has no review step.
One click sends money, with no summary of what will move and no way back. Add a review step and a short undo window.
Runway doesn't say what it leaves out.
$86,400 is waiting for approval, and the card doesn't say whether it's counted. Say so, next to the number.
The export doesn't say what's in it.
A spreadsheet that doesn't match the screen undoes trust in both. Name the accounts, the dates and the time it was taken.
The risky payment is flagged before anyone approves it.
Changed bank details stop the payment for a check, and everyone can see why.
The AI shows its working.
The summary says what it's based on and what it leaves out, one click away.
The September jump is explained.
The rise comes with its reason and its source, so nobody has to ask.
- 01Moving funds has no review step.One click sends money, with no summary of what will move and no way back. Add a review step and a short undo window.
- 02Runway doesn't say what it leaves out.$86,400 is waiting for approval, and the card doesn't say whether it's counted. Say so, next to the number.
- 03The export doesn't say what's in it.A spreadsheet that doesn't match the screen undoes trust in both. Name the accounts, the dates and the time it was taken.
- 04The risky payment is flagged before anyone approves it.Changed bank details stop the payment for a check, and everyone can see why.
- 05The AI shows its working.The summary says what it's based on and what it leaves out, one click away.
- 06The September jump is explained.The rise comes with its reason and its source, so nobody has to ask.
HOW IT RUNS
What happens, step by step.
- 01We agree the flow.On a short kickoff call: the flow that matters most, who relies on it, and what they need to see before they act.
- 02We walk it like a careful user.Every number, AI answer and action, checked against what people need before they rely on a product.
- 03We rank and redesign.Each issue ranked by how much trust it costs and how hard it is to fix, then the ones that matter most redesigned.
- 04We take you through it.A walkthrough of every finding, the redesigned flow and the fix plan, with your team.
WHAT YOU GET
Yours to keep.
- 01Every issue, ranked.Each one ranked by how much trust it costs and how hard it is to fix, so you know what to do first.
- 02A fix plan your team can ship.What to change and in what order, written so your designers and engineers can act on it.
- 03The fixes, redesigned.The issues that matter most, redesigned in the flow itself, so your team builds the fix, not a guess at it.
- 04A report you can share.Every finding written up with its evidence, so anyone on your team can read it without us.
WHERE THIS FITS
After the audit.
Ship the fixes yourselves, or with us.
- 01You're hereTrust AuditFind where trust breaks
- 02Product DesignDesign that earns trust
- 03Design & BuildCode that ships it
- 04SystemsSystems that keep it
QUESTIONS
Before you book.
What do you need from us?
Access to the product or a prototype, and someone who knows it for the kickoff call. Nothing else to prepare.
Do you need access to our code?
No. We review the product the way people use it. If you want the fixes built, that's Design & Build.
What happens after the audit?
You ship the fixes yourselves, or we design and build them with you. Either way, the plan is yours to keep.
Can we start with something else?
Yes. If you already know what you need, start with the service that fits.